Shipping | Refunds & Returns

Shipping Information

  • UK Delivery only
  • Next day delivery when ordered before 3:30pm Monday to Thursday
  • Friday orders before 3:30pm will be delivered the next working day (Monday)
  • Anything ordered Saturday to Monday will be delivered Tuesday.
  • due to the occasional courier error please allow 48hrs for delivery however feel free to call us on 0113 2760068 to query your delivery.

Refunds & Returns Policy

Cancellation Period / Timeframe

If you have made a mistake or changed your mind, we can cancel the delivery before it is processed, Please call our Parts Center on: 01302 3048580113 2760068. Please note we dispatch orders at 4pm daily (Mon to Fri), orders can be cancelled before delivery up to 3:30pm UK standard time.

Once Delivered:

If any online purchases haved been used by the buyer

  • 14 days return policy only if faulty or damaged item
  • Buyer pays shipping Fee & We will Refund.

If any online purchases have been  un-used by the buyer

  • 14 days return policy
  • Buyer pays return shipping fee

Any Refunds should take at maximum 3 working days.

 

For returning goods 

This includes non-damaged / damaged / defective / incorrect online purchases.

To return and/or request a refund Please call our Parts Center on: 0113 2760068

Accepted returns (by phone) need to be delivered to the following address:

Northside Truck & Van - Parts Return Center
Elland Road Industrial Park Elland Way, Leeds LS11 0EY

 

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We are currently open and running all seven of our depots for service and parts with reduced capacity, taking into account the current guidelines on social distancing, and with the health and safety of our people and customers as the primary consideration.

New & Used Stock vehicles are still available to purchase and can be viewed online.

More information