promise

Northside's Promise

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When you purchase a vehicle from Northside Truck and Van Ltd if a Promise is given, you can rest easy with the knowledge that the vehicle has been checked and prepared to a standard required to pass a PMI inspection with NO advisories. This is MOT pass standard. Each vehicle will have also passed a brake test to MOT standards and have a friction material measurement at least of the minimum promise agreement period. If anything went wrong with your used truck, it’s likely to be covered under our promise with preparation performed at this level. To help answer any questions you might have about the Northside Promise for your used vehicle, Northside Truck Van Ltd has put together this helpful guide. We touch on all commonly asked questions as well as what is covered and not covered.

What is the Northside Promise?

The Northside Promise is a pledge provided by Northside Truck and Van Ltd which contractually obliges us to fix any faults covered in the agreement period.

What does the Promise cover?

Our agreement covers any electrical, mechanical faults, or manufacturing defects during the term of the promise. However, it is important you check the terms and conditions to fully understand what your agreement covers.

As a general rule, the Northside Promise covers all major mechanical components, including:

  • Engine
  • Transmission driveline
  • Injection systems
  • Cooling system
  • Electrics
  • Gearbox
  • Steering

What is not covered by the Northside Promise

Typically, we do not cover damage or deterioration of parts caused by normal wear and tear, such as:

  • Tyres and wheels
  • Exhaust
  • Catalytic converter, DPFs and Nox sensors
  • Brakes and clutch friction material
  • Bodywork and paintwork inc vehicle interiors
  • Glass and headlights
  • Road springs
  • Warning lights
  • Radios and satellite navigation systems
  • Air conditioning

 

Your responsibilities

When you purchase a vehicle from Northside Truck Van Ltd, you agree to run and maintain the vehicle in accordance with the manufacturer’s guidelines. This includes servicing the vehicle in line with the recommended service schedule.

Your agreement may be invalid if you:

  • Miss any scheduled services
  • Use an ‘unauthorised’ garage for any repairs or without prior authority
  • Make modifications to the vehicle that may invalidate the agreement
  • Claims arising from neglect of the vehicle
  • Use unapproved fuel, lubricants or parts which result in the vehicle having to be repaired

 

How long is the promise agreement valid for?

Two agreements exist - 3 months and 6 months. The agreement is valid from date shown on the agreement only if signed dated and printed by both parties.

 

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