About Northside

About Northside

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Award-Winning Mercedes-Benz Dealer

Northside Truck & Van offer the sale, service and repair of the entire Mercedes-Benz commercial vehicle range.

Partnering businesses since the 1970s, Northside has spent 40 years growing their network which now spans all corners of Yorkshire; find our depots in Bradford, Doncaster, Hull, Leeds, Sheffield and York. In 2011 we took our first steps outside of Yorkshire by establishing a new site in Immingham, North Lincolnshire.

Since our beginnings, Northside has developed more than just buildings. Our investors in People scheme has received silver accreditation.

Every member of the Northside team is an industry expert and a vehicle enthusiast. Whether you are working with sales, technical or support you are guaranteed to be in safe hands.   In 2015, Every Northside depot pledged the 10 Steps of Service- a policy which commits our employees to providing ultimate customer service and absolute customer satisfaction.

Our sales and services are tailored to cover every customer want and need, carrying the largest volume of stock vehicles across all UK based Mercedes-Benz dealerships, including over £2million worth of used truck & vans and all the latest Mercedes-Benz innovations mean that Northside will have the vehicle you need. Our range of service packages and repair assistance are accessible to every Mercedes-Benz owner, whether or not you purchased your vehicle with Northside.

Through Mercedes-Benz finance, Northside can offer a range of practical, realistic and attractive finance packages.

10 Steps

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Introducing the wide-ranging Customer Charter 10 Steps

This Charter commits the entire company workforce to a series of 10 pledges which, taken together, raise commercial vehicle dealership service levels to a new high.

The Charter covers everything from the speed with which it answers incoming phone calls (10 seconds at most) and informs customers that their jobs have been completed (no more than 10 minutes), to the maximum period before it starts work on an unplanned repair (10 hours) and the time by which any operator whose vehicle is off the road for more than 24 hours will be contacted with a daily update (10 am).

Northside’s Customer Charter has been 18 months in the making and, following trials involving 70 customers (five truck and van operators served by each branch), has now been implemented.

Crucially, all commitments are measurable and performance levels will be audited regularly, with any breaches addressed.After Sales Director Russ Hallowes recalls: “A fleet customer asked me if we’re setting ourselves up for a fall but we’ve put a lot of work into this project, and staff are fully behind it, so I’m confident we can deliver on every one of these pledges.”

10 Steps: Our Commitment To You.

10stepsArtboard 4We aim to answer all incoming 
calls within 10 seconds

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Our staff acknowledge all customers
within 10 feet of them

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All customers in reception are 
greeted within 10 seconds

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On arrival, if required your vehicle 
will be triaged within ten minutes

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Your repair will be started within 
10 hours (nonscheduled work)

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If your vehicle is in our workshop,
and a part required is not in our stock
but is available in the UK.
We will obtain it within 10 hours. 

 

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If your vehicle is off the road for more
than 24 hours, you will be
updated by 10 am each day. 

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On completion of your 
vehicle, we will notify you 
within 10 minutes.

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Your vehicle will be ready 
for collection within 10 minutes 
of a mutually agreed time

Van ProCenter

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We are proud to be your local Van ProCenter, customers can be assured of the industry’s highest levels of service from Van dedicated specialists.

 Sales Consultants receive continuous focused training to ensure that they meet your every need, from bodybuilding experts to specialist fleet consultants. Specialists will also be on hand to help create tailored finance solutions for you or your business. For all your service and repair requirements, specialist Van Service Advisors can discuss the comprehensive services available from a Van ProCenter.

 

Extended Product Offer

Wide range of Mercedes-Benz Vans on display
Large selection of certified quality Used Vans
Extensive test drive services
Test drives organised within 48 hours
Tailored financial services

VanproicArtboard 4 copy 3Maximum Availability

Extended opening hours from Monday to Saturday 
for your van's needs
Minimal waiting time

VanproicArtboard 4 copy 2Optimum Mobility

Wide range of Mercedes-Benz
replacement vehicles to keep you and your business on the move
Extensive range of mobility solutions

VanproicArtboard 4 copyComprehensive Service

Comprehensive maintenance services for your van
Windscreen repairs
Tyre storage
Fixed price servicing and repairs
Mercedes-Benz Servicing reminders

VanproicArtboard 4Experienced Van Professionals

Dedicated Van Sales Managers and Sales Consultants
Continuous professional development for Sales Managers and Sales Consultants
Corporate Fleet Specialists
Vehicle Body and Extension Experts
Specially trained Service Advisors
Dedicated areas for Van Sales customers

© Northside Truck and Van Ltd, 2017. Design Agency -FDP Group
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