We, Northside Truck & Van Limited, are committed to the highest standards of customer care in compliance with the FCA’s overriding Consumer Duty policy designed to deliver good outcomes for retail customers and our own Dealer Standards.

To help achieve this we have chosen to become Appointed Representatives of Northside Truck & Van Limited are to ensure that we meet all the FCA’s regulatory guidance with regards to the sale of either Consumer Credit or General insurance.

As part of this our Dealership staff are trained to identify vulnerable customers so we can, where necessary, take extra steps to assist outside of our standard procedures.

However, it is not always possible to recognise these characteristics. Therefore, if you believe you may fit the criteria for a vulnerable customer, please read this policy and notify us immediately of your needs. As soon we think we may be engaging with a vulnerable customer, whether this is through our identification or you are approaching us, we will:

> Immediately make a record of this and ensure we adhere to this policy.

> Provide additional opportunities for you to ask questions about the information we have provided.

> Continuously seek confirmation that you have understood the information that has been provided.

> Ask if there is anybody with you who is able to assist. If not, and we believe this will be beneficial, we will make arrangements to continue with the subject matter at another time.

> Offer you the opportunity to complete the transaction after a period of further consideration If we can’t help a customer, we will try and make sure that they understand what alternative options are available to them. If you wish to register as a vulnerable customer, please notify a member of staff.