Contact Us

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General Enquiries


Trade Parts

For all parts enquires :  01132 760 068


Service24h (Van)

Call us for 24 hour van breakdown response on 00800 3777 7777 and +44 (0)207 660 9991


Service24h (Truck)

Call us for 24 hour truck breakdown response on 00800 5777 7777 and +44 (0)207 660 9992


Service24h (Canter)

Call us for 24 hour truck breakdown response on 00800 40 41 42 43 and +44 (0)207 975 7092


Hearing impaired customers

Hearing impaired customers should email our dedicated email address for breakdown support:  

Please include the following data so that we can provide support as quickly as possible: Vehicle details (VIN and License Plate), Owner/company details, symptom description and location of the breakdown. The Service 24 Hour colleagues will contact you if further details are required.

Please note that the Customer Assistance Center will handle the email breakdown requests only from deaf or hearing impaired customers. The phone call remains the primary method for contact for breakdown cases. 


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 How we use your personal information

Northside Truck and Van Ltd take your privacy seriously. We will only use your personal information to provide the products and services you have requested from us or to administer your account. We may need to share your details with third parties in order to provide our services to you. Our full Privacy Policy is published on our website HERE and is also available on request.

Contacting you and keeping you informed

We would like to keep you updated on products and services from the Mercedes-Benz brand. Our brand is supported by Daimler AG group of companies in the UK, consisting of the respective national sales companies, financial services and insurance companies, as well as our network of authorised dealerships with which your details may be shared. Further details are available in our Privacy Policy (as detailed above). 
Personal details provided by you, such as your address, e-mail address, interests and vehicle data will be processed and used for brand-related marketing communications and will not be shared for marketing purposes beyond this. To make this possible, methods of data analysis are used (profiling) to ensure you receive customised marketing messages (such as special offers, service reminders etc). To receive this information in the formats most convenient for you, please tick the relevant boxes below:

If you change your mind about your marketing preferences or would like us to update/amend any of your personal data, please contact us via one of the following:


Telephone:01302 304858

Address:Mercedes-Benz - Northside Truck and Van Ltd Balby Carr Bank, Doncaster, DN4 8DE

You have the right to request a copy of the personal data we hold on you and to request that we rectify or erase (where lawfully permitted) this data at any time. You may also exercise your right of data portability (should you wish to transfer your data to a third party), as well as the right to submit a complaint to us or to the Information Commissioners Office at any time

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