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General Enquiries


Trade Parts

For all parts enquires :  01132 760 068


Service24h (Van)

Call us for 24 hour van breakdown response on 00800 3777 7777 and +44 (0)207 660 9991


Service24h (Truck)

Call us for 24 hour truck breakdown response on 00800 5777 7777 and +44 (0)207 660 9992


Service24h (Canter)

Call us for 24 hour truck breakdown response on 00800 40 41 42 43 and +44 (0)207 975 7092


Hearing impaired customers

Hearing impaired customers should email our dedicated email address for breakdown support: hls.gbr@cac.mercedes-benz.com  

Please include the following data so that we can provide support as quickly as possible: Vehicle details (VIN and License Plate), Owner/company details, symptom description and location of the breakdown. The Service 24 Hour colleagues will contact you if further details are required.

Please note that the Customer Assistance Center will handle the email breakdown requests only from deaf or hearing impaired customers. The phone call remains the primary method for contact for breakdown cases. 


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