Here at Northside Truck and Van, we pride ourselves in offering a 5-star customer experience. Over the year's our service has received some incredible feedback, many of which we have listed below for you!
We have now made it even easier for you to share the details of your customer experience with us, you can do so by selecting the name of your local depot from the list below (opens in Google review) or select to review us on Facebook.
If you would prefer to speak to us directly, our customer care contact details are listed below.
Review Northside Truck and Van
Our email address is firstname.lastname@example.org
We aim to respond within 24 hours
Please note we do not man our emails over weekends or bank holidays but will strive to respond on the next available day
Call us on 01302 304858
Calls are charged at your standard network rate and may be recorded for training purposes.
You can now contact your customer care team directly using the live chat function on our website
We are available Monday - Friday 8.30am - 5.00pm
The Best Experience We’ve had Throughout the CV Industry
Connection Retail is the parent company of Flooring Superstore, Grass Direct and Direct Wood Flooring. As the fastest growing north-east flooring retailer, we have expanded significantly from a purely e-commerce business to opening numerous retail stores all across the UK. Our physical presence now spans from our store on Seafield Road Retail Park in Edinburgh, to our busy outlet down in Havant.
Northside Truck & Van Ltd have been by our side from day one - building on our now, 4-year relationship. The competitive pricing, value for money and network coverage are just three of the reasons we turned to Northside to help us expand our in-house delivery network.
Our fleet consists of 2 HGV class 1s, 9 x 10 Tonne Rigid vehicles and 30 Mercedes-Benz Sprinter vans. Together we transport over 400 deliveries per day, from our regional transport hubs. Delivery is a significant part of our business and plays a crucial role in our customer experience. Thanks to the help of Northside, we have the capacity to fulfil deliveries within 2 working days to any mainland UK postcode.
In total, we have purchased 16 sprinters from Northside (5 within the last 3 month). We remain loyal to their services due to the exceptional ongoing support we receive from them. The maintenance and repair services are fantastic, with our own account handler to help arrange everything for us. Responses are fast and efficient and no query is ever a bother. We’d recommend Northside to any retailer looking to expand their fleet. If you want professional, quality service from a trusted dealership then look no further than Northside!
Thanks again for such excellent service yesterday, and also throughout the process – It’s definitely been the best experience we’ve had throughout the CV Industry and with Mercedes as well – A credit to the brand
Craig Richards – Head of Logistics at Connection Retail.
The Staff are always Friendly and Polite and always Bend Over Backwards to Deliver to Deadlines
Tiffin Sandwiches began the switch to Mercedes-Benz Sprinter vans back in March 2016. We now have 11 LWB sprinters with another two on order. Some have racked up 30k miles already and have proved reliable and above all excellent on fuel. Having owned Fords we believed owning a Mercedes-Benz would be the more expensive proposition, but with the better fuel and servicing packages, they have worked out the same if not a tad cheaper.
So the misconception that Mercedes-Benz are expensive is not necessarily the case. The reliability and build quality has been fantastic on the sprinters, with tyre lasting over 30k and still not needing replacing anytime soon. Overall, when you look at the life cost of these vehicles, they are faring far better than any other vehicles we have owned in the past.
The other aspect is the service received from Northside. The staff are always friendly and polite and always bend over backwards to deliver to deadlines. I cannot emphasise enough at how pleased we are with the vehicles and service received from Northside Truck & Van Bradford.’
Steven Gadd, Tiffin Sandwiches Ltd
Can I just take this opportunity to thank you for the fantastic service you have given us, it's been a pleasure doing business with you, and I will certainly be recommending Northside going forward.
Dave Pegg, Engineer & Compliance Officer at IKO PL
Excellent Support and Advice
Northside Trucks supplied our first vehicle in 2012, a long wheelbase Mercedes Sprinter for conversion to a 16 seat minibus and this order was repeated in 2013. We received excellent support and advice with these purchases and although any problems we have had with the vehicles have been minor, the service has always been very good.
Accordingly, when we required a van earlier this year for conversion to a Mobile Information Unit we naturally went to Northside Trucks - as our anticipated annual mileage is low, Northside was able to supply us with an 18-month-old, low mileage Sprinter which suited our requirements and budget. We are currently in the process of securing funding to replace a third minibus and will have no hesitation in asking Northside to supply this, hopefully later this year.
Sheffield Society for the Blind
Bent Over Backwards to Help Me
When he set up the company 10 years ago, he gave four truck makers a chance of supplying his first vehicle. He visited his local Daf, Iveco, Mercedes and Volvo dealers and explained that he was setting up alone and wanted to purchase one new truck. "Northside Truck & Van at Sheffield bent over backwards to help me, and I have been buying Mercedes from there ever since," says Kevin Watson (Owner)
K&S Transport in Commercial Motor Magazine, July 2014
The Best Van and Finest Service
As a professional Mountain Bike rider, I spend a lot of time travelling to events both here in the UK and also throughout Europe. When looking for a van, I needed comfort, space and importantly economy. After looking at many vans, the choice was simple. A Mercedes Benz Vito Dualiner Sport 116 Long Wheel Base.
Then it was just a decision to make on where to purchase one from. After speaking to several dealers throughout the country, the team at Northside truck and van stood out as the dealer to go with. Their customer service, communication, professionalism and follow up service was second to none. For me there will be no need to hunt around for next van. I will simply go straight to Northside and get the best van and finest service.
A pleasure to deal with and highly recommended.
Scott Beaumont - Yeti Racing UK
Outstanding and One In A Million!
I began my journey with your company with Darren Doleman, when we first purchased our first new company van. Darren was an excellent key accounts manager from start to handover to Glyn Staley, who again turned out to be an excellent sales consultant. My experience throughout has been one of excellence.
I have also maintained my servicing through your most excellent staff, right through to the chaps in the workshop who also have been brilliant. But can I mention especially one gentleman, who has gained nothing from all his hard work, diligence and attentiveness, that being Simon Lonsdale. Simon was handed over from Glyn to take on our future van purchase and requirements. As we were not in a position to buy for at least 16 months or so, Simon did invest time showing me around different vans to measure up for new machines we were getting ready to distribute. He also made arrangements with me to get in touch later in the year to see what progress we were making within the company and he called me! In my experience, it is rare for people to follow up and do what they say they are going to do these days! And Simon did so, not only once but several times to continue with updates.
Simon’s professional performance has been evident throughout and I wanted you to know he is a man of his word and I would like him to be recognized for his excellent customer service . . . outstanding and one in a million!
Chris Parrock - Bausch and Lomb
A Rarity In the Industry
Having recently purchased a new Vito van from James Hart at Northside Truck & Van, Bradford. I was impressed by the level of service and communication delivered by James and the company. I would recommend Northside as a first class supplier, a rarity in the industry A good job well done, thank you.
Bradford Engineering Services Ltd
More Than Happy Having Northside as Our Fleet Partner
"Our Company has dealt with Northside Bradford for over 15 years during which time we have purchased a number of commercial vehicles from small vans to 18 tonne Axors. We choose Mercedes vehicles for our fleet as reliability is essential for our day to day operations, and Northside Bradford have always delivered the vehicle that best suits are needs. In late 2013 we made a bold decision to re-brand our business and to fit in with the new image 2 new style LWB Mercedes Sprinters were ordered in readiness for the 1st November launch. With so many aspects of the business being changed and deadlines that couldn't be moved we were absolutely delighted with the way our contact James Hart oversaw the whole order process ensuring the vehicles were delivered to us right on time for the 9 a.m. press call resplendent in the company's new livery.-They are now "stars" of our new website and brand image. As our Company continues to grow and evolve we are more than happy having Northside as our fleet partner and would not hesitate to recommend them to others"
Trucks You Can Trust, People You Can Trust
Brian Yeardley Continental is pleased to be associated with Northside/Mercedes and thank them for their continued good service & reliability helping us to maintain a quality reliable service to our customers throughout Europe around the clock. “trucks you can trust, people you can trust”.
Kevin Hopper - Managing Director - Brian Yeardley Continental www.brianyeardley.com
Always Been Excellent
"MWS have been purchasing vans from Northside for the past 6-7 years and have always been provided with an excellent service, whether purchasing or getting vans serviced. The product has always been excellent and cost effective, MWS will be purchasing vans from Northside hopefully for many more years"
Ben Szyczak -Director - Managed Water Services
"Just a quick message to say thanks to you and Northside for the excellent service and vehicles you have supplied Applelec.The delivery service you provide and the 24-hour servicing is a massive help in keeping our vans on the road.I shall be changing my vehicles every 3 years and if the service continues the way it has we will be dealing with each other for many years to come."
Paul Stothers - Production Director - applelec
I Wouldn’t Hesitate to Recommend Northside
Recently, I’ve needed to contact your company for some spares and assistance for my coaching support vehicle, a Merc Sprinter ex-ambulance.
Each time I’ve been in touch, your staff have been most helpful and well informed. It was especially useful to have the 24hr facility as I swung by at 5 am last Friday on my way to Oulton Park to coach a client.
I often think that people are quick enough to complain, but then never take the time to say thanks, or acknowledge good service and facilities. So, I’d just like to say that everyone I’ve been in touch within your business has been most professional, and I wouldn’t hesitate to recommend Northside to anyone who asks.
All the best, Mike.
Thank You for the Excellent Customer Service
Simon, I would like to take time to Thank you for the excellent customer service you provided regarding the sale of my Mercedes Sprinter van, communications to others regarding the conversion, meeting timings and deadline dates along the way.
It was a pleasure and I would very highly recommend you to others, the way you conducted business from start to finish was excellent.
With kind regards,
Craig Scott - Scott's Transportation Limited.
Courteous, Professional and Extremely Efficient
We run a large truck rental company and have dealings with many different dealerships of the major manufacturers. I had a breakdown on one of our rental vehicles on Monday 16th June in Rotherham, I telephoned Northside in an effort to resolve the problem and had the good fortune to get my call answered by Ella.She was courteous, professional and extremely efficient, the service I received from her was exceptional, she kept me constantly updated with developments and helped resolve the issue of there being no drivers available from the hirers of the vehicle to convey the vehicle to Sheffield.
I would ask that you make her aware of my heartfelt thanks, it is very easy to complain about service but not so easy to compliment outstanding service.
If the Van is as Good as the Staff; I will be Pleased
Hi I am a recent purchaser of a 2005 Sprinter 311 CDI and would just like to thank the staff at Northside both in Hull and Leeds for the polite, friendly way I have been treated with from the initial contact via live chat the very helpful gentleman in Leeds who sorted my part and gave me some good advice. If the van is as good as the staff at Northside I will be well pleased. Thanks again
Probably the Best Dealer Group I have Dealt with for a Long Time
"Mercedes has made a major effort, driven by our local dealer Northside, which is probably the best dealer group I have dealt with for a long time," says Paul Bumford. "As a result we have a growing number of Mercedes and Canters."
Quote taken from Commercial Motor Magazine, 24 July 2014 Edition.
Their 24 hour Servicing is a Real Help, and I Believe, Unmatched
Having dealt with James, Matthew and Martin at Northside Mercedes, I can only praise their attention to detail and efficiency with each deal they have completed for us.
To date, we have had 5 Vitos and 4 Sprinters off them and no problems with any. Their 24-hour servicing is a real help, and I believe, unmatched.
Great team and a pleasure to deal with.
Nothing Was Too Much Trouble
We dealt with sales person Mr James Hart. From our first encounter with Mr Hart, we were put at ease. It was apparent that he was prepared to take the time to listen to our needs and offer advice when the occasion arose. Mr Hart was very polite in all aspects of our dealings and went out of his way to arrange for a variety of vehicles to be made available for my wife and me to inspect with no obligation to purchase.
This aspect I was very pleased to realise. After many discussions on the telephone and a few visits to Northside to view and test drive different vehicles our final decision was made.
The time that Mr Hart gave to my wife and I allowed us to acquire not only the vehicle we wanted but included all the refinements we needed as well. Nothing was too much trouble for Mr Hart or the staff at Northside. We were made very welcome and no corners were cut in our experience.
Thank you very much for your assistance and should the occasion arise, we will certainly consider the purchase of another Mercedes from Yourself and Northside.Martin & Karen Johnson James Hart, Bradford Sales Executive: Mr & Mrs Johnson originally came in for a used or ex-demonstrator Vito dualiner, but due to them never driving or owning one before they ended up buying a brand new Vito. They plan to use their new Vito for towing their caravan but mainly for transporting their precious, award-winning French bulldogs from show to show.
Northside's Service Levels Beyond Reproach
I have been meaning to drop you a line for some time now but never seemed to find the time to do it. You know what it is like in this job...
It is to offer my appreciation to Northside's after sales care. We find the service levels second to none. As an independent LCV dealer and rental company we deal with almost all manufacturers and local dealerships in the area but find Northside's service levels beyond reproach.
I would very much appreciate it if you would pass on my comments to both your parts team in Leeds and service department in Bradford.
All the parts team are always extremely helpful and efficient, excellent delivery service and parts availability, the service department in Bradford although we do not use too regularly, are very responsive indeed and go out of their way to help us.
Please keep up all the good work
Excellent Customer Service
Just a line to say how impressed I was with the attention I received, due to a problem with flaking paint on the roof, on my Dualiner. In particular James who dealt with it all. His customer service was 110%. The two girls on the front counter and the girl on the phones again excellent!!! I've spent nearly 50 years in retailing and know what customer service. They left me with a sense of worth! Excellent!
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