Complaints

If you are not happy with the service you have received from Northside Truck & Van Limited, then please contact us on the details below:

By email: feedback@northside.co.uk

By post: Northside Truck & Van, Balby Carr Bank, Doncaster, South Yorkshire, DN4 8DE

By phone: 01302 304856

If we are unable to resolve your complaint within 8 weeks of receipt, or you remain dissatisfied with our final response, we will issue you with a Final Response Letter detailing the outcome of your complaint and any resolutions offered. You then have the right to refer your complaint to the Financial Ombudsman Service (FOS), if you decide to pursue the matter with the FOS, please do so within six months of receiving our final response.

You may contact the Financial Ombudsman Service on 0800 023 4567 or email at complaint.info@financial-ombudsman.org.uk

Company Info

Flagship Dealership: Northside Truck & Van Ltd

Balby Carr Bank, Doncaster, United Kingdom, DN4 8DE

Reg Office: Legrams Lane, Bradford, West Yorkshire, BD7 2HR

Reg. Company Number: SC275307

VAT Reg. No. GB859285179

Northside Truck & Van Limited is authorised and regulated by the Financial Conduct Authority. Our firm reference number is 658350 and our address is First Floor Maxim Business Park, Maxim 1 Parklands Way, Eurocentral, Motherwell, Scotland, ML1 4WR. Registered in Scotland No. SC275307 We are a credit broker not a lender. We can introduce you to a limited number of lenders and their finance products which may have different rates and charges. We receive a commission payment from the finance provider. The exact amount of finance commission received by Northside Truck & Van Limited will be confirmed in good time prior to you signing your finance agreement.

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Complaints